Refund Policy
We have a 5-day return policy, which allows you to request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please reach out to us through our contact page on the website. Returns should be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Please note that items returned to us without first requesting a return will not be accepted.
For any questions regarding returns, please use the contact form on our website.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and correct it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch with us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you receive the desired item is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Refunds
We will notify you once we have received and inspected your return and inform you if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us through the website.